So, hold onto your pants — the transfer of our landline through Bell has not gone smoothly.
I know, I’m as surprised as you.
Now, it’s not that big a deal. Because apparently they’re just a little behind schedule. It hasn’t been done by 5pm, but they will be getting to it later today.
How do I know this? Well, not because they told me directly, noooo sir.
It goes like this — 5pm came and went. Wife of account holder, whose name was recently added as a primary on the account (this is important, pay attention to this for later), calls to see what’s up. Customer service guy and I get partway through the process when he just has to check and see if I’m on the account before he releases the status info to me.
Okay, so, what do you think?
That’s right, phone-istas, my name is not on the account. He can’t tell me what’s going on with my bollocksed up phoneline. Nothing he can do. Security policy etc. I mention that my name has been added recently, and that I’m The Wife. Nothing he can do. Security policy etc. He understands (and note that he says this like it happens /a lot/) but he can’t do anything. Have to get husband to call to get the status.
Husband calls and finds out the info above (I mentioned to husband that while he was on the line he could feel free to tell them to fuck off and die).
I, on the other hand, shut out on Ma Bell’s doorstep, can’t help but ruminate that because they fucked up, I couldn’t deal with their fuck up.
There’s a sort of poetry about it.