It turns out that Mr. Repairman is not invisible — he’s a time traveller!
Apparently the part that the flesh-and-blood repairman (who just left by the way — hot water ftw!) replaced on our system is /exactly/ the part that they had noted in our file as replaced 5 hours ago.
Spuh-to-the-ooky.
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Ha ha ha ha ha! Thank you for making me laugh. Companies sometimes have a way of over-relying on systems and technology, and under-estimating people’s own set of eyes and ears.
Daisy